Service Requests
The co-op is working with Shared Habitat to provide our rent collection and repairs service.
For rent and repair issues – members can contact Shared Habitat during office hours – Monday to Friday, 9am to 5pm.
By Phone: 0161 791 2000
By WhatsApp: 01617912000
By Email: [email protected]
For emergency out of hours repairs
If you have an out of hours emergency repair that cannot wait until the next working day please call Shared Habitat and leave a message explaining what the issue is.
The out of hours service is only for emergencies. Calls are screened and only those that present a risk to life and limb can be responded to. All others will be picked up on the next working day.
Assistance may be provided over the phone to resolve the immediate problem. Out of hours visits will be in the event of a risk to life or limb only.
For anything else please contact a committee member
By Email: [email protected]
On Facebook: SHC Members Forum
Tenant Satisfaction Measures 2024
Each year we publish how we’re doing against the new performance measures set by the Regulator of Social Housing for all social housing providers.
The new measures are important, as they give you an overall view on how we’re performing against the things that matter most to you.
They’re a mix of results from things we do and monitor throughout the year, such as how long it takes us to deliver repairs and respond to complaints, and your views about your home and the service you receive from us.
You can read our Tenant Satisfaction Measures report for January to December 2024 here.
Complaints
We want to hear from you if you are dissatisfied with any aspect of the service you’ve received. If possible, please contact us by email for a quick response or alternatively you can contact us by phone via Shared Habitat.
You can find a copy of our Complaints Policy here.
Or to view a quick guide to the complaints process click here.
Learning from Complaints
We are required to comply with the Housing Ombudsman Service complaints handling code. You can read our latest self-assessment here.
Every year we carry out a review of any complaints received and we use this feedback to understand where improvements are needed.
You can read our latest Complaints Report and Management Committee response here.